l89bd Privacy Policy

1 What Information We Collect

When creating an account and using services at l89bd, we may collect the following types of information:

• Identity Information: Your full name, date of birth, national ID or passport number, and photo — for age verification and identity confirmation.
• Contact Information: Email address, mobile number, and mailing address.
• Financial Information: Deposit and withdrawal records, mobile banking numbers (bKash, Nagad, Rocket), and relevant bank account details. We do not store card numbers or full bank credentials.
• Technical Information: IP address, browser type, device information, operating system, referral URL, and session logs.
• Usage Information: Gaming history, bet records, bonus usage, site visit times, and session duration.
• Communication Records: History of live chat or email contact with our customer support.

2 How We Collect Information

We collect your information through various means:

• Information You Provide Directly: What you voluntarily submit through registration forms, deposit or withdrawal requests, and support contacts.
• Automated Collection: Technical and usage-related data collected via cookies, web beacons, pixel tags, and similar tracking technologies.
• Through Third Parties: Relevant information from payment processors, identity verification services, and fraud prevention partners.

3 How We Use Your Information

We use the information we collect for the following purposes:

• Account Management: Completing the registration process, verifying identity, and securing your account.
• Service Delivery: Managing betting, casino games, deposit and withdrawal processing, and bonus programs.
• Communication: Sending account notices, transaction confirmations, support responses, and optional promotional messages.
• Security & Fraud Prevention: Detecting suspicious activity, preventing multiple account creation, and blocking unauthorised access.
• Legal Obligations: Complying with Anti-Money Laundering (AML) regulations and responding to requests from regulatory bodies.
• Site Improvement: Analysing user experience and improving platform performance.
• Responsible Gaming: Identifying problem gambling risks and, at your request, applying self-exclusion or spending limits.

4 Sharing & Disclosure of Information

l89bd does not sell your personal information to third parties. However, limited information may be shared in the following circumstances:

• Service Providers: Payment processors (bKash, Nagad, Rocket, bank transfer networks), IT infrastructure partners, and game software suppliers — they receive only the amount of information needed to perform their specific function.
• Legal Requirements: To comply with court orders, lawful requests from government or law enforcement agencies, and legal obligations.
• Fraud Prevention: Information related to fraud and scams may be exchanged with industry-standard verification services.
• Business Transfers: In the event of a merger, acquisition, or asset sale, information may be transferred — but this policy will continue to apply.

Our agreements with all third parties clearly state that they may only use the information for the specified purpose and must keep it protected.

5 Cookies & Tracking Technologies

The l89bd website uses cookies and similar technologies. These fall into three types:

• Essential Cookies: Required to maintain login sessions, perform security checks, and support core site functionality. Disabling these will prevent the site from working properly.
• Functional Cookies: Used to remember your preferences, language settings, and personalised experience.
• Analytics Cookies: Used to monitor site traffic, user behaviour, and performance — the data collected is anonymised.

You can control or delete cookies through your browser settings. However, disabling essential cookies may cause some services to stop working.

6 Data Security Measures

We have put in place industry-standard technical and organisational measures to protect your information:

• SSL Encryption: All data transmissions are protected by 256-bit SSL encryption, which keeps your information safe while it is sent over the internet.
• Data Encryption: Sensitive information (passwords, financial details) is stored on servers in encrypted form.
• Access Controls: Only authorised staff can access specific data, and all access is logged.
• Firewall & Monitoring: Round-the-clock network monitoring and intrusion detection systems are active.
• Security Audits: Regular security reviews and vulnerability assessments are conducted.

However, no method on the internet is 100% impenetrable. If you suspect that your account security has been compromised, please contact our support team immediately.

7 Data Retention Period

l89bd retains your personal information only for as long as necessary. Generally:

• Data for active accounts is retained for the duration the account remains open.
• Even after an account is closed, certain information may be retained for a further period to meet legal obligations, resolve disputes, and maintain KYC records.
• Financial transaction records are kept for the period required under Anti-Money Laundering regulations.
• If you withdraw your marketing consent, processing of the relevant data stops immediately.

8 International Data Transfers

Our servers and service providers may be located in different countries. When your information is transferred outside Bangladesh, we ensure that:

• The receiving country or organisation provides adequate data protection guarantees.
• The necessary agreements with the relevant parties are in place before data is transferred.
• Required security measures are maintained.

9 Your Rights

You have the following rights regarding your personal information:

• Right of Access: The right to know what information we hold about you and to receive a copy of it.
• Right to Rectification: The right to request correction of inaccurate or incomplete information.
• Right to Erasure: The right to request deletion of your information in certain circumstances — though this may be limited where legal obligations apply.
• Right to Object to Processing: The right to object to your information being used for marketing purposes.
• Right to Portability: The right to receive your information in a structured, machine-readable format.
• Right to Withdraw Consent: The right to withdraw your consent for consent-based processing at any time.

To exercise these rights, please contact our support team. We will generally respond within 30 days.

10 Privacy of Minors

l89bd is strictly not for anyone under 21 years of age. We do not knowingly collect personal information from minors. If we become aware that a minor is using our service or that we hold their information, we will immediately close that account and delete the collected data.

If a parent or guardian suspects their child is using this site, please contact us.

11 Promotional Communications

If you have agreed to receive promotional messages from l89bd (email or SMS), we will keep you informed about new offers, bonuses, and updates. At any time you can opt out by:

• Using the "Unsubscribe" link at the bottom of any email,
• Going to account settings and changing your notification preferences, or
• Contacting our support team.

You can opt out of promotional communications at any time. Service-related messages (transaction confirmations, security alerts) will continue to be sent regardless of your preferences.

12 Links to Third-Party Sites

While using l89bd services, you may be redirected to third-party payment gateways or partner platforms. These external sites have their own privacy policies, and this l89bd policy does not apply to them. We are not responsible for the privacy practices of third-party sites.

13 Policy Changes

l89bd may update this privacy policy from time to time. For significant changes, we will:

• Post a notice on the website.
• Notify registered users by email (if the change is significant).
• Update the "Last updated" date at the top of this page.

Continuing to use the site after changes are made will be considered acceptance of the revised policy. We recommend reviewing this page regularly.

14 Contact & Complaints

If you have any questions, concerns, or complaints about this privacy policy, please contact us:

We take all complaints seriously and are committed to protecting your privacy.